Human Services

Case Manager/Job Developer, Community Action Partnership of Cambria County
Johnstown, PA 2008-2011
  • Developed and implemented client-centered goal-focused program model
  • Created new orientation process for incoming clients to create more welcoming environment and encourage more active self-directed participation
  • Produced new Participant Handbook and related forms and processing procedures using Microsoft Publisher, Excel, and Word
  • Assessed incoming clients and guided them in developing Individual Development & Retention Plans
  • Tracked client eligibility for and participation in allowable activities, ensuring compliance with Guidelines; ensured accurate data entry in Commonwealth Workforce Data Systems and Excel
  • Assisted clients with placement in work experience sites and oversaw their participation
  • Managed Assets for Independence program, including client intake, ongoing monitoring, and quarterly and annual reports

Career Planner, Bedford County Career Link
Bedford, PA 2001-2002
  • Assess and enroll clients; develop and follow through on employment planning

Treatment Specialist I / II, Keystone Service Systems
Harrisburg, PA 1987-1993
  • Oversaw clinical and documentation aspects of provision of residential rehabilitation services; client load increased from 13 to 67 during tenure
  • Led focus groups and developed Policy & Procedures Manual for pilot program, reducing cost per client year from $30,000 to under $8,000
  • Secretary and Consulting Team Member, Treatment & Ethics Committee
  • Participated in task force to restructure Treatment & Ethics Committee to improve service planning for challenging situations
  • Provided 1:1 and group training in record keeping, service planning, and suicide prevention
  • Analyzed adverse client events; advocated for necessary changes in policies and procedures

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